Privacy Policy

Organization: Namba Performing Arts Space, Inc. (“NAMBA,” “we,” “us,” “our”)
Location: Ventura, California

1) What this Privacy Policy covers

This Privacy Policy explains how NAMBA collects, uses, shares, and protects information when you visit the Site, buy tickets or register for programs/classes, subscribe to email updates, or contact us through the Site.

2) Information we collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from service providers.

A. Information you provide

Depending on how you interact with the Site, you may provide:

• Contact information (name, email, phone number) (for ticket purchases, mailing list signup, contact form submissions)
• Transaction information (tickets purchased, donation amount, event date/time, receipt details)
• Account or checkout details (if the Site supports account creation)
• Messages and content you submit (contact form inquiries, requests, accessibility notes)

B. Information collected automatically

When you browse the Site, we (and our service providers) may automatically collect:

• Device and browser data (IP address, device type, browser type, operating system)
• Usage data (pages viewed, clicks, referring pages, time spent)
• Cookie/identifier data used for basic site functionality, analytics, and preferences

You can control cookies through your browser settings. If you disable cookies, some features (like ticket checkout) may not work correctly.

C. Information from service providers

When you buy tickets or donate, our e-commerce and payment partners may provide us confirmations and details needed to process the transaction (for example, a payment confirmation and billing ZIP code). We do not store full payment card numbers on our own servers when handled by third-party payment processors.

3) How we use information

We use information to:

• Provide services (process ticket purchases/donations, confirm transactions, manage check-in lists)
• Communicate with you (event notices, receipts, responses to inquiries)
• Operate and improve the Site (analytics, debugging, performance)
• Safety and integrity (fraud prevention, enforcement of policies, security monitoring)
• Marketing (NAMBA-only) as described below

4) How we share information

We share information only as needed for operations, including with:

Service providers

Vendors who help us run the Site and deliver services, such as:

• Website hosting and maintenance
• Ticketing/e-commerce platform providers
• Payment processors
• Email delivery/newsletter tools
• Analytics providers

These providers are permitted to use information only to perform services for NAMBA.

Legal, safety, and business transfers

We may disclose information if required to comply with law, protect rights/safety, prevent fraud, or in connection with a reorganization/merger/asset transfer.

5) Data retention

We keep information as long as reasonably necessary for ticketing and donation recordkeeping, accounting and tax compliance, resolving disputes, enforcing agreements, and operational needs.

6) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is
perfectly secure.

7) Email communications and marketing (NAMBA-only)

If you provide your email address (including through ticket purchases, donations, or newsletter signup), NAMBA may use it to send:

• Event updates and announcements
• Program/class information
• Fundraising or donation-related messages
• Other NAMBA news

We do not sell your email address to third-party vendors.

You can opt out of promotional emails at any time using the “unsubscribe” link in the email. Transactional emails (like receipts or essential event notices) may still be sent.

8) California privacy rights (CCPA/CPRA notice)

If you are a California resident, you may have rights to:

• Know what personal information we collect, use, disclose, and why
• Access specific pieces of personal information
• Delete personal information (subject to legal exceptions)
• Correct inaccurate personal information
• Limit use/disclosure of sensitive personal information (if applicable)
• Opt out of “selling” or “sharing” of personal information (as those terms are defined by California law)
• Non-discrimination for exercising privacy rights

NAMBA does not sell personal information in exchange for money. If our use of analytics/advertising tools ever qualifies as “sharing” under California law (for example, cross-context behavioral advertising), we will provide an opt-out mechanism and honor applicable signals as required.

How to submit a California privacy request

Submit requests via our Contact page or by mail/phone:

Namba Performing Arts Space, Inc.
47 South Oak Street, Ventura, CA 93001
Phone: 805.628.9250

We may need to verify your request using information associated with your prior interactions (e.g., purchase confirmation details).

9) “Shine the Light” (California Civil Code §1798.83)

California residents may request information about disclosure of personal information to third parties for direct marketing purposes. NAMBA does not share personal information with third parties for their own direct marketing.

10) Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us personal information, contact us and we’ll address it.

11) Third-party links and embedded content

The Site may include links to third-party platforms (social media, embedded videos, ticketing-related tools). Those third parties have their own policies, and we are not responsible for them.

12) Changes to this Privacy Policy

We may update this Policy from time to time. The “Effective Date” above will reflect the latest version. Continued use of the Site after changes means you accept the updated Policy.

13) Contact us

Use our Contact page, call 805.628.9250, or mail us at:
47 South Oak Street, Ventura, CA 93001